Support
Support and troubleshooting
Questions about the Simulator, bug reports, device requests, and project inquiries all go to one address.
Contact
Useful things to include in a bug report: the URL you loaded, the browser and version, and what you expected to happen. For a device request, the make and model of the glasses is enough.
Common issues
- The application will not load. Most sites block embedding through
X-Frame-Options: DENYor a restrictiveContent-Security-Policy: frame-ancestors. Deploy your own application without those headers, or open it directly on the glasses. - It loads but looks washed out. The application is probably drawing on a light background. Additive light means white backgrounds flood the scene, so start from
#000. - The QR code will not scan. Raise screen brightness and hold steady at roughly arm's length, then say "Hey Meta, scan this QR code".
- Nothing renders over http. The Simulator is served over HTTPS, so embedded pages must be as well.
Feature and device requests
The Simulator models a category rather than a single product. Additional device profiles are added as hardware becomes available, and requests directly influence which ones come first. If you are building for a device that is not covered yet, write in.